Legal Notice.

 

In order to access our services, you hereby declare that you are of legal age and that you have the legal capacity necessary according to the Law.

Accessing and browsing the website, or using its services, implies your express and full acceptance of each and every one of the present General Conditions of Use included in this Legal Notice, including the General and Particular Contracting Conditions, regarding the purposes of the processing of the data that you provide to us. Please, we recommend that you carefully read them and if you have any questions, you can contact us via email (pedidosweb@adventiapharma.com) or by telephone (928 490 489).

1. Owner.

 

In compliance with Royal Legislative Decree 1/2007, dated 16 November, Consolidated Text of the General Law for the Defence of Consumers and Users, and other complementary laws, and Law 34/2002, dated 11 July, on Information Society Services and E-commerce, the identifying data of the owner are as follows:

 

2. Definitions.

 

 In these Conditions, the following terms will have the meaning indicated below:

 

3. Conditions, object and scope of application.

 

These Conditions have the object of establishing and regulating the rules of use of the website (hereinafter, the “Website”) owned by ADVENTIA HEALTHCARE, S.L. (hereinafter, “ADVENTIA”) and the purchase of products from the same.

This Contract contains the Terms and Conditions (and thus the Legal Notice and General Contracting Conditions). We ask that you carefully read each and every condition before using the Website.

Accessing, browsing and using the Website implies your express and unreserved acceptance of all terms of these conditions of use, having the same validity and effectiveness of any contract created in writing and signed. Due to which if you are not in agreement with all the conditions, you must not use our Website.

These Conditions may be changed at any time. It is your responsibility to read them periodically, since the current conditions at the time you use the Website or sign the Contract will be those that apply.

ADVENTIA may, through the Website, offer services or products which may be subject to certain private particular conditions which, depending on the case, may substitute, complete and/or modify these Conditions, and which the Customer or User will be informed about in each specific case. Nevertheless, in the case of any discrepancy with the Particular Conditions, the content of these General Conditions will always prevail.

It will be mandatory for every individual or legal entity who accesses, browses or uses the Website to observe and comply with them. Therefore, we repeat that, if you are not in agreement with the terms stated, do not access, browse or use any page of the Website.

These Conditions are the only ones under which ADVENTIA operates, and shall be incorporated to the Contract excluding any other term or condition, even those indicated or cited in the Customer or User’s order and other documents of the Contract. These Conditions shall only be modified with the conformity of ADVENTIA, via a signed document which shall be issued to the Customer or User.

Apart from these Conditions, the technical specifications and internal commercial terms of ADVENTIA shall apply, which relate, among other things, to transport, minimum orders or packaging, and which the Customer or User may request from ADVENTIA at any time. These terms and specifications are incorporated into these General Conditions.

Once the Customer or User checks the corresponding box in the purchasing process, these Contracting Conditions will be accepting, both parties declaring and recognizing their legal capacity and their capacity to act, that the Customer or User is of legal age, as well as that they have previously read and understood the full content of the same.

All communications with the Customer or User by ADVENTIA shall be carried out electronically.

ADVENTIA reserves the right to update the contents whenever they deem it necessary, as well as to delete them, limit them or prevent access to them, either temporarily or definitively, as well as deny access to the Website for Customers or Users who inappropriately use the contents and/or violate any of the conditions that appear in this document. ADVENTIA hereby informs you that it does not guarantee:

How Customers or Users may use the information or content of this Websites or Websites linked to their own personal ends.

The information contained on the Website shall be considered by Customers or Users to be informative and orientational, both in relation to its purpose as well as its effects, due to which ADVENTIA does not guarantee the exactness of the information contained on the Website and thus does not assume any responsibility for possible damages or inconveniences for the Customers or Users which may be derived from any lack of exactness on the Website.

Any matter which is not expressly established in these conditions shall be understood to be reserved for ADVENTIA, without prejudice to the application of that stipulated in current regulations.

4. Use of the Website.

 

The Customer or User undertakes to use the Website, the contents and services according to current legislation and this Contract.

Likewise, the Customer or User is obligated to not use the Website or services rendered on it for any purposes or effects which are illegal in nature or contrary to the content of this Contract, damaging to the interests and rights of third parties, or which in any way may damage, render useless or deteriorate the Website or its services, or prevent regular enjoyment of the Website by other Customers or Users.

Likewise, the Customer or User expressly undertakes to not destroy, alter, render useless or, in any other way, damage the data, programmes or electronic documents and others which may be located on the present Website.

The Customer or User undertakes to not block the access of other Customers or Users to the access service by massively consuming computer resources through which the owner of the Website renders the service, as well as to not carry out any actions which may damage, interrupt or generate errors in said systems.

The Customer or User undertakes to not enter any programmes, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters which cause or are susceptible of causing any type of change to the computer systems of the owner of the Website or third parties.

If in order to use and/or contract a service on the Website, the Customer or User must proceed to register, they shall be responsible for providing truthful and lawful information.

If as a result of the registration, the Customer or User is given a password, they undertake to diligently use it and to keep the password secret to access these services.

As a result, the Customer or User is responsible for the appropriate safeguarding and confidentiality of any identifiers and/or passwords which are provided to them by the Website, and undertakes to not grant use of them to third parties, either temporarily or permanently, nor allow access to them by other people.

The Customer or User shall be responsible for unlawful use of the services by any illegitimate third party which to that effect uses a password which results in non-diligent use or the loss of the same by the Customer or User. By virtue of the foregoing, the Customer or User is required to immediately notify the managers of the Website of any fact which may result in undue use of the identifiers and/or passwords, such as theft, misplacement or unauthorized access to the same, in order to proceed to cancel them.

 

5. Operation of the website.

 

 ADVENTIA excludes all responsibility which may be derived from interferences, omissions, interruptions, computer viruses, telephone failures or disconnections in the operational functioning of the electronic system, caused for reasons outside of the control of the owner of the Website.

Likewise, ADVENTIA also excludes any liability which may be derived from delays or blockages in the operational functioning of the electronic system due to deficiencies or overloading in the telephone lines or the Internet, as well as damages caused by third parties via unlawful interference outside of the control of ADVENTIA.

ADVENTIA is entitled to temporarily suspend access to the Website, without prior notice, for maintenance, repair, updating or improvement operations.

6. Publicity and links.

 

ADVENTIA may authorize third-party entities in writing to publish or render their services through the Website. In these cases, ADVENTIA will not be liable for establishing the general and particular conditions to take into account in the use, rendering or contracting of these services by third parties and, therefore, cannot be considered responsible for the same.

The advertisers and sponsors are the only ones responsible for ensuring that the material sent for inclusion on the Website complies with the laws which may apply in any case.

ADVENTIA shall not be responsible for any error, inexactness or irregularity which may exist in the publicity content or the content of sponsors.

On the Website, links will be found leading to other websites using different buttons, links, etc., which are managed by third parties. ADVENTIA is not liable for any aspect or content on the website of a third party to which a link is established on the Website.

 

7. Products and availability.

 

 

The products marketed on the Website are mainly food supplements according to Directive 2002/46/CE of the European Parliament and of the Council dated 10 June 2002 and Royal Decree 1487/2009. The products comply with all the requirements demanded by these regulatory instruments, such as ingredients, labelling, presentation and publicity.

The Customer or User shall ensure that the description of the product they want to buy is in line with what they want to buy. ADVENTIA will strive to ensure that the photos clearly identify the product but cannot be held responsible for how the Customer or User may interpret them. The photos of the products are indicative, the important thing being the name of the item requested which is clearly described on the Website and which is what will be sent if proceeding with the purchase.

All product orders are subject to their availability.

If due to the lack of stock in the warehouse due to human, computer or logistic error, the full or partial order cannot be obtained, ADVENTIA shall contact the Customer or User through email or by telephone, in order to confirm this and its subsequent shipment in a different deadline to that generally established in this policy, or even to proceed to fully or partially cancel the order and return the total or proportional amount. The return shall be made through the payment method used by the Customer or User.

ADVENTIA, as an Information Society service provider, shall archive the electronic document in which this Contract is signed. Said electronic document shall be accessible for the Customer or User so long as they request it by email sent to pedidosweb@adventiapharma.com.

The language in which the contracting procedure will be processed and in which this Contract will be signed will be, unless indicated otherwise, in Spanish.

 

8. Prices, offers and promotions.

 

All of the sales prices are shown in the currency of Euros (€) and do not include possible applicable taxes (VAT or IGIC, as it applies), nor do they include the expenses that may be derived from shipping the products.

Depending on the type of product, the tax rates may vary. For food products, the current tax rate is 3% IGAC and 10% VAT, while for the other products (creams, mouthwashes, etc.), the current tax rate is 6.5% and 21% VAT. In any case, the Customer or User shall during the purchasing process have the different tax rates broken down which may apply.

All of these additional expenses shall be expressly detailed in the shopping cart so that the Customer or User can find out the total cost of the product before proceeding to payment. It is deemed that when confirming the purchase, the total cost of the product is expressly accepted (price, taxes plus shipping costs).

The price of the product is the current one when making the purchase, once the content of the shopping cart is accepted and the Customer or User proceeds to payment. The prices stated may be revised and modified at any time by ADVENTIA, without this resulting in any rights for those who have already made purchases. As a result, the acceptance of the purchase determines the acceptance of the prices, such that, even if the price changes at a subsequent time, no economic differences or any other kinds of differences may be claimed.

ADVENTIA may launch offers, additional discounts and/or promotions, which will have a set duration period, being at all times subject to the requirements and time limits or availability expressly indicated in each specific offer.

ADVENTIA reserves the right to modify products, promotions, commercial conditions and prices at any time and without prior notice to the Customer or User.

 

9. User and registry.

 

 

To access the purchase of products through the Website, the Customer may register as a User using a form. Said registry is free and optional.

If the Customer decides to register, they will then have the standing of User. On the registration form, you must provide an email address and a password as access data, as well as other necessary, truthful personal data for the correct rendering of services that ADVENTIA provides through the Website (such as, postal address, National ID number, contact telephone, etc.).

It is necessary to be of legal age to register and make purchases on the Website. It is prohibited for minors to register on the Website. Nevertheless, in the case of registration by a minor, it will be presumed that access was made with prior and express authorisation by their parents, guardians or legal representatives, without prejudice to the fact that ADVENTIA reserves the right to make whatever checks it deems appropriate.

The Customer registered will obtain a personal a non-transferrable User profile. Under no circumstances will it be allowed to transfer the account of the registered User between other people, ADVENTIA being free to delete it as soon as they detect said circumstance, without prejudice to the legal actions that they may carry out.

ADVENTIA reserves the right to cancel the User account, being able to proceed to terminate this contract. In particular, the cancellation may be carried out as Customer and/or as User if the violation of any of the contractual obligations entered into in this act is detected, as well as if it is detected that the Web and/or account was used against the general terms of use, the privacy policy of the Website and uses in good faith accepted within the sector.

At any time, the Users may request deregistration from the Website, it being sufficient to that end to request it via written communication to pedidosweb@adventiapharma.com, indicating their username and the specific service that they which to deregister from.

In any case, once the deregistration has occurred, the User may request to be registered again, ADVENTIA reserving the right to not allow said registration or in the case of conflict or controversy between the parties, to resolve or finalize with acknowledgement of guilt or negligence by the Customer and/or damage to ADVENTIA, its collaborators and associates or its Users, Clients or potential Clients.

 

10. Purchasing system, payment methods and shipment methods.

 

 In accordance with Current Legislation in Spain, specifically that stipulated in article 27 a) of Law 34/2002, dated 11 July, on Information Society Services and E-commerce, the purchase of products from ADVENTIA shall be carried out through the following steps:

Step 1.- Selection of the product:

The Customer or User shall select the product listed on the Website and that they wish to buy, adding it to the shopping cart. This shopping cart can be checked at any time and within it, the taxes and shipping costs which may need to be paid are already indicated.

Once the products are selected and added to the shopping cart, from there it is possible to see the content of the order (product, amount and price), as well as the taxes and shipping costs that may apply. Likewise, the Customer or User may proceed to the exit and payment gateway, or even continue to visit the Website.

Before continuing with payment, the Customer or User is informed of the products for purchase, their prices, possible discounts, taxes, shipping expenses if they apply, and the total amount of the purchase.

 

Step 2.- Indication of the shipping data:

After pressing the button “Purchase”, a screen will appear to enter in the invoicing and shipping data, specifically it asks for the name, surname, invoicing address, postcode, town/city, province, telephone and email address. These data are necessary to send the order and may be different from the invoicing data, in this case it is necessary to fill out the same type of data which, in this case, will be shipping data and which the Customer or User freely provides ADVENTIA to comply with the goal of delivering the product. All the personal data indicated with the asterisk symbol (*) are mandatory and essential to render the service.

Once the data is entered, a personal account can be created to facilitate subsequent purchases. If the Customer creates a personal account, they will become a User, and in the following purchasing procedures, they will not have to enter in their invoicing data again. This is the only advantage offered by registration.

At this time, the screen shows the invoicing and shipping data, the products purchased with their amount, the amount of the taxes, the shipping and handling expenses if they apply, the total amount of the order and, following that, it must be marked how the Customer wishes to proceed to payment, giving them three options: credit card or debit card (Visa, Maestro and Mastercard), Paypal, or Stripe.

Step 3.- Indication of the payment method:

There are three unique payment methods: credit card or debit card (Visa, Maestro and Mastercard), Paypal, or Stripe.

When choosing to pay using a credit or debit card, they will access the payment gateway. The Secure E-commerce system is based on having the card issuer (bank) identify the holder of the same before authorizing payment via Internet. The payment transaction and confirmation are carried out through the payment gateway of La Caixa TPV, which is adhered to the Secure E-commerce protocol (C.E.S). The data on your card and the password are protected by this security system from the moment they are entered. Once identification is complete, La Caixa communicates to ADVENTIA that the purchase is being made by the owner of the card, in such a way that said owner can complete the process. If the identification has not been satisfactory, La Caixa communicates it to ADVENTIA to proceed as a result.

The Customer or User must notify the bank entity of any undue or fraudulent charge in the card used for the purchases.

This payment method is outside of the control of ADVENTIA, it being the responsibility of La Caixa to take care of any incident that may arise with it, needing to contact said entity if this situation occurs.

When opting for Paypal, there are two options available: (i) the Customer or User has a Paypal account, in which case the transaction is carried out within Paypal; (ii) or they do not have an account, in such case it is permitted to pay with a credit card through Paypal’s safe portal. In neither of the two cases can ADVENTIA access the banking data of the Customer or User. Both payment methods are safe and involve effective and efficient confirmation of payment.

In any case, the purchase will only be effective when ADVENTIA receives payment confirmation by the bank entity which owns the secure payment gateway. If the transaction is for any reason denied by said entity, or the full amount corresponding to the order amount is not provided (including recharges due to management costs and bank transfer fees), ADVENTIA will suspend it, informing the end customer that the transaction has not been finalised.

Step 4.- Definitive confirmation of purchase:

When confirming the order and proceeding to payment, the Customer or User will, within a maximum deadline of 24 hours, via the email address they provided in the invoicing data, be sent a confirmation of the order made. Once the order has been formalised, that is to say, with the acceptance of the above Terms and Conditions, ADVENTIA will always send an email address to the Customer or User in the maximum period of 24 hours, confirming the details of the purchase made.

In any case, before making payment, it will be necessary for the Customer or User to confirm the sales conditions and the legal notice, the conditions of use and the data protection policy, the contents of which may be accessed through the links provided during the process. It will not be possible to formalize the purchase if the Customer or User does not previously accept these Conditions. Marking the box, they state that they have read the Conditions and that they agree with their full content. If you have any doubts about the same, you can send an email to pedidosweb@adventiapharma.com.

In accordance with Law 34/2002, dated 11 July, on information society services and e-commerce, it shall be understood that the payment of the corresponding economic amount implies the required consent for contracting.

In any case, the electronic medium containing these contracting conditions entered into electronically shall be admissible as documentary evidence in the case of any dispute between the parties.

In the same way, and addressing that stipulated in article 27 of Law 34/2002, dated 11 July, on information society services and e-commerce, Customers and Users are, prior to the start of the contracting procedure, provided all information regarding the same which will only apply if the Customer or User decides to proceed to contracting through ADVENTIA.

If the Customer or User needs an invoice, they must provide the Corporate Tax ID number to ADVENTIA through the email address: pedidosweb@adventiapharma.com. By accepting these Conditions, the Customer or User states their express consent when receiving the invoice electronically. Once the Customer or User requests the invoice, ADVENTIA will send the electronic invoice to the email address provided within 5 working days. If you wish to receive the invoice on paper, you can contact ADVENTIA indicating the postal address where the invoice will be sent.

 

11. Security.

 

 

The Website uses information security techniques that are generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to avoid unauthorised access to data. In order to achieve these goals, the Customer or User accepts that the provider may obtain data to carry out the corresponding authentication of the access controls.

Any contracting process or that which includes entering personal data which will always be transmitted through a safe communication protocol (HTTPS://) in such a way that no third party may have access to the information transmitted electronically.

ADVENTIA has the highest security measures commercially available in the sector. Furthermore, the payment process functions using a secure server using the TLS protocol (Transport Layer Security). The secure server establishes a connection in such a way that the information is transmitted encoded using 128-bit algorithms, which ensure that it will only be intelligible for the computer of the Customer and that of the Website. In this way, by using the TLS protocol, we can guarantee:

 

12. Cancellation of orders.

 

 

ADVENTIA will accept cancellations of orders when requested so long as the order has not left our facilities, that is to say, before it is shipped.

If the above condition is complied with, the payment will be reimbursed within a maximum period of 14 calendar days counting from receipt of the notification of withdrawal or cancellation. The reimbursement shall be made using the same payment method used by the Customer or User. Remember that payment using credit cards may take several days, depending on each bank.

In order to carry out the cancellation, you must request it via email at pedidosweb@adventiapharma.com indicating the order number and the reason.

ADVENTIA may cancel the orders if there is any typographical error, incorrect or inadequate prices and reserves the right to modify products, promotions, commercial conditions and prices at any time and without prior notice to the Customer or User.

 

13. Delivery and shipping expenses.

 

The delivery of the product(s) shall be carried out at the place indicated by the Customer or User when the order is formalised. ADVENTIA may make partial deliveries, issuing an invoice for each one of said shipments.

If the lack of delivery were due to causes which can be attributed to the Customer or User, they must make the payments as if the delivery had occurred.

Shipments heading to the Spanish Peninsula, the Canary Islands and the Balearic Islands are carried out through the courier company Sending Transporte y Comunicación S.A. and shipping costs for the Customer or User.

Shipments heading to destinations which are not the Spanish Peninsula, the Canary islands or the Balearic Islands must be previously approved by ADVENTIA. In such cases, the Customer or User must get in contact with ADVENTIA beforehand through the following email address: pedidosweb@adventiapharma.com

For shipments to the Spanish Peninsula, the Canary Islands and the Balearic Islands, the delivery could take up to a week and at the very most a month, and the order is ensured by the transportation company. Shipping expenses will be free for the Customer or User.

For shipments outside of the Spanish Peninsula, the Canary Islands and the Balearic Islands, the shipping expenses will be assumed by the Customer or User, needing to be previously agreed upon with ADVENTIA at the following email address: pedidosweb@adventiapharma.com. Shipments outside of the Spanish Peninsula, the Canary Islands and the Balearic Islands, if ADVENTIA approves and admits them, will be carried out by Post as a certified letter, which may include customs fees in the destination place or country.

ADVENTIA does not take responsibility for the customs expenses nor the withholding of the package by Customs at the destination place or country. It is the responsibility of the Customer or User to make sure that the products purchased comply with all legal requirements locally. The management of Customs must be carried out by the Customer or User in any case.

The orders made on Saturdays, Sundays, 24 and 31 December and local, regional, community or national holidays will be processed on the following working day. If the order is confirmed on a holiday, it will be managed on the following working day.

ADVENTIA has a maximum handling period of five (5) working days counting from the day following the confirmation of the order. If ADVENTIA exceeds this handling period, please do not hesitate to contact us through the email address pedidosweb@adventiapharma.com. In any case, the Customer or User will not have any right to compensation or discount, without prejudice to being able to request cancellation of the order if the products have not left ADVENTIA’s warehouse.

Handling is understood to mean the procedures that ADVENTIA carries out after the order is confirmed and until the package is provided to the courier service (stock confirmation, checking of quality, checking of shipping data, etc.) ADVENTIA is not responsible for the response times of the courier service.

 

14. Legal warranty of the purchased products.

 

The parapharmacy products (medicinal products, not considered medications), cosmetics, food and beauty products are perishable and consumable products and, therefore, do not have a warranty if they have started to be consumed or if the expiry date has passed for preferential consumption as established by a return warranty covered by the law due to the nature of consumable goods. Therefore, once delivered at the address of the Customer or User, returns will only be accepted if any defect is presented outside of the control of the Customer or User, or a factory defect, so long as the product has not been unsealed.

In that case, the rest of the products marketed by ADVENTIA have the minimum legally established warranty period which will depend on the very nature of the product.

Nevertheless, and given the characteristics of the commercial products, the Customers and Users shall keep in mind that these products, due to the majority of them being food and parapharmacy products, have their corresponding expiry dates and preferential consumption, ensuring at all times that when marketed, these products have a sufficient period of time for consumption.

Given the characteristics of the marketed products, due to being healthcare and/or parapharmacy products, food products and/or dietary products, among other things, in order to process any return it is necessary for the products in question to be in perfect condition, with the seals intact in such a way that it guarantees that the content of the product has not been manipulated and/or used by the Customer or User. Likewise, it will not be possible to exercise the right of withdrawal when the products already unsealed are not suitable to be returned due to reasons of safeguarding health or hygiene.

If the marketed product has any defect, we ask that you contact ADVENTIA immediately via email at pedidosweb@adventiapharma.com, to indicate the procedure to return the product.

To claim and make the warranty valid, the Customer or User can contact ADVENTIA in a general period of 2 years since the delivery of the product and always seeing to the conditions and limitations stipulated in applicable regulations. If the defect or lack of conformity is stated 6 months after deliver of the product after purchase, the Customer or User must show ADVENTIA that the failure, defect or lack of conformity already existed when the product was delivered. When a product is not in conformity, the Customer or User may opt to substitute or repair it, without the Customer or User being charged with the expenses this may entail.

In the case of lack of conformity with the product received, the Customer or User has the obligation to inform ADVENTIA within two months since they are aware of it.

To state the claim and start processing the incident, the User must write an email to pedidosweb@adventiapharma.com indicating the facts and the instructions necessary to address your request will be provided.

15. Right to withdrawal.

 

 The Customer or User is expressly informed that in accordance with Royal Legislative Decree 1/2007, dated 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, the Customer or User, depending on the product purchased, may return the product purchased on the Website up to 14 days after receiving the product. In order to request withdrawal, the Customer must get in contact using telephone number 928 490 489 or via email at pedidosweb@adventiapharma.com and send the information requested of them in order to process the withdrawal.

Individuals who act with a goal connected to commercial activity, business activity, trade or profession, nor legal entities and entities without legal personality acting in the name of profits in a scope connected with a commercial or company activity will have the right to withdrawal, now will any other law recognised by Royal Legislative Decree 1/2007, dated 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws apply to them, due to not having the legal standing of consumer or user.

The right to withdrawal will not apply to contracts which refer to: (i) the supply of goods which may deteriorate or expire quickly; (ii) the supply of sealed goods which have been unsealed; (iii) the supply of goods which after delivery and taking their nature into account, have been mixed in a way that they cannot be separated from other goods. Due to reasons of safeguarding health and hygiene, no returns will be accepted for food supplements. This type of product is not suitable to be returned since it loses its quality control.

Return of a defective product: If the product sent is not a food supplement, if the Customer or User receives the defective order, they have a right to a return, needing to notify ADVENTIA by sending an email to pedidosweb@adventiapharma.com, describing the defect and attaching photos.

ADVENTIA will get in contact with the Customer or User to tell them the steps to follow to make the exchange. In these cases, the return costs will be paid by the Customer or User until it is proven by ADVENTIA that the damage was not caused by the Customer or User.

If it is verified that in fact the order was damaged, and that it was not caused by the Customer or User, the product will be substituted and the return costs shall be reimbursed, so long as this was carried out according to the return instructions given by ADVENTIA.

If the Customer or User wishes to make an exchange for another item, the costs of the new shipment will not be assumed by ADVENTIA.

If the shipment occurs outside of Spain, the shipping and return costs will be charged to the Customer or User in any case.

As an exception, ADVENTIA may optionally grant a discount to the price or the return of all monetary amounts paid.

If the product is received with damages caused during transportation, it is important to take some photographs of the packaging and the damages which back up a possible claim to the transportation company

Return of an incorrect product: If a product that accidentally is not that of the order, the Customer or User must notify this to ADVENTIA in the first 24 hours after receipt of the order, sending an email to pedidosweb@adventiapharma.com, informing them of the error in the shipment. No claims will be admitted 14 days after receipt of the order.

ADVENTIA will contact the Customer or User to tell them the steps to take in returning the incorrect product and ADVENTIA will start the control procedure, verifying stocks, batches, weights, confirmation that the returned product was in stock and other security measures in place to ensure that shipments are carried out correctly. To that end, in these cases, until we are fully assured that this is an error by ADVENTIA, the Customer or User must return the incorrect product and pay the return costs.

If ADVENTIA acknowledges the mistake, they will proceed to send the correct product and pay the return costs previously paid by the Customer or User. Note: the incorrectly sent product must be in good condition and have its seal intact. If it is defective or has its seal opened, ADVENTIA will not reimburse the amount of the return costs.

If the shipment occurs outside of Spain, the shipping and return costs will be charged to the Customer or User in any case.

Return of a product for unjustified reasons: If the product sent is not a food supplement, if the Customer or User wishes to return the product due to an unjustified reason, they have 14 calendar days from the date of delivery of the order. ADVENTIA will indicate the steps to be taken to return the product. After receiving and making sure that the product is in perfect condition and without the seal having been removed, at the facilities of ADVENTIA, we will make the payment of the corresponding amount to the price paid by the Customer or User at the time of purchase.

The return of the amount of the product returned will be paid using the same payment method that the Customer or User used to make the purchase within a maximum of 14 calendar days after receiving the returned product. In any case, ADVENTIA will not return the amount or resend the product until they have verified the receipt and status of the product, packaging and accessories of the item(s) subject to return or exchange.

In the case of a return of the product due to unjustified reasons, it is expressly informed that, by virtue of articles 97.1.j) and 108 of Royal Legislative Decree 1/007, dated 16 November, consolidated text of the General Law for the Defence of Consumers and Users, the Customer or User is who will assume the costs for returning the goods.

If the shipment occurs outside of Spain, the shipping and return costs will be charged to the Customer or User in any case.

16. Force majeure.

 

ADVENTIA may suspend the execution of the Contract, without this implying any contractual violation due to causes of force majeure which make it difficult or impede it, while these cases persist.

Among others, for purely illustrative and non-limiting purposes, force majeure may derive from the following facts: a) Wars, whether declared or not, civil war, revolts and revolutions, acts of piracy and sabotage; b) Natural disasters such as hurricanes, cyclones, earthquakes, tidal waves, floods or lightning destruction; c) Explosions, fires, destruction of machinery, factories or any other type of installation; d) Boycott, strikes and lockouts, production stops, and occupation of factories and facilities; e) Acts by the public authorities, whether legitimate or not, with respect to which ADVENTIA has not assumed the risk under the Contract; f) Lack of labour, power or raw materials; g) Restrictions on communications; h) Delays or non-compliance of subcontractors.

 

17. Transfer.

 

The Customer or User may not assign, encumber or transfer the Contract in any way, nor the rights or obligations arising thereof, without the written consent of ADVENTIA.

 

18. Waiver of rights.

 

The rights of ADVENTIA in relation to the Contract shall not be deemed waived by the concession of deferment or other types of indulgences, or by lack of exercise of any lawsuits derived from them.

 

19. Reservation of title.

 

Without prejudice to the delivery and transmission of the risk to the Customer or User, the product(s) will be owned by ADVENTIA until the full payment of its/their price, and any other amount owed by the Customer or User to ADVENTIA for any other concept (for example, shipping costs), even if it has not expired.

 

20. Obligations of the Customer or User.

 

Without prejudice to the other obligations indicated in these Conditions, the Customer or User agrees to the following:

21. Intellectual and Industrial Property.

 

ADVENTIA is the owner or, where applicable, has the corresponding licences concerning the rights to exploitation of intellectual and industrial ownership of the Website, as well as intellectual and industrial property rights on the information, materials and contents of the Website. All the contents of the Website, including the graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the Website, unless indicated otherwise, with exclusive ownership by ADVENTIA.

Under no circumstances shall it be understood that access, browsing and use of the Website by the Customer or User implies a waiver, transfer, licence or total or partial transfer of said rights by ADVENTIA. The Customer or User has a right to use the contents and/or services of the Website within a strictly domestic scope.

The references to brands or trademarked names, or other distinctive signs, whether owned by ADVENTIA or third-party companies, entail the prohibition of their use without the consent of ADVENTIA or their legitimate owners. At no time, unless expressly stated to the contrary, shall access, browsing and use of the Website and/or its contents grant the Customer or User any right to distinctive signs included therein.

All intellectual and industrial property rights are reserved on the contents and/or services of the Website and, in particular, it is prohibited to modify, copy, reproduce, publicly communicate, transform or distribute, by any means, all or part of the contents included on the Website, for public or commercial purposes, if there is no prior, express, written authorisation by ADVENTIA or, where applicable, the owner of the corresponding rights.

If the Customer or User sends information of any kind to ADVENTIA or through the other channels enabled to that effect, the Customer or User declares, guarantees and accepts that it has the right to do so freely, that said information does not infringe upon any intellectual or industrial property right, commercial secret or any other rights of third parties, and that said information is not confidential in nature nor is it damaging to third parties.

The Customer or User recognises that they assume responsibility, holding ADVENTIA harmless for any communication provided personally or in their name, said responsibility without any restriction covering the exactness, legality, originality and ownership of the same.

 

22. Modification of the sales conditions and nullification.

 

 ADVENTIA reserves the right to make changes to the Website, their policies and their terms and conditions, including these General Conditions, at any time. The Customer or User shall be subject to the Terms and Conditions in force at the time that the order is made, unless, by law or by request of the public authorities, a change must be made to said terms and conditions, policies or the present Conditions.

If any Condition in this document becomes nullified or voidable in full or in part, by virtue of the applicable Law, it will be omitted from the same without affecting the validity of the other conditions.

23. Applicable Law and Jurisdiction. 

 

These Conditions are governed by the current Law of the Kingdom of Spain.

ADVENTIA and the Customer or User expressly renounce any other jurisdiction which may otherwise correspond to them, and for conflict resolution submit themselves to the Courts and Tribunals of the address of Las Palmas de Gran Canaria, unless applicable regulations depending on the case prevents the parties from submitting themselves to a specific jurisdiction.

This contract constitutes the full, comprehensive expression of agreement between ADVENTIA and the Customer or User, and substitutes all previous pacts, commitments, statements or agreements, both written and oral, which may have existed previously between the two.

24. Healthcare Clause

 

The information provided by ADVENTIA is informational and, therefore, ADVENTIA does not assume any responsibility derived from use of said information or content, such as the adaptation of a product for a determined healthcare product.

If you want more information regarding food supplements, ADVENTIA recommends that you check the following link of the Spanish Agency of Consumption, Food Security and Nutrition (AECOSAN).

In compliance with Directive 2002/46/EC of the European Parliament and of the Council, dated 10 June 2002, regarding the approximation of legislation of the Member States on matters of food supplements, and Royal Decree 1487/2009, dated 26 September, regarding food supplements, ADVENTIA expressly notifies that a food supplement cannot be used as a substitute to a healthy, balanced and varied diet, nor can it be used at all to prevent, treat or cure a human illness. ADVENTIA recommends that you follow the recommendations for a healthy life as published by the Spanish Agency of Consumption, Food Security and Nutrition (AECOSAN). It has all the recommendations available in the following link.

Under no circumstances shall ADVENTIA carry out the promotion and/or marketing of medications, the latter being an activity that, according to current regulations, can only be carried out by pharmaceutical establishments.

ADVENTIA does not make recommendations for treatments, nor should they be considered as such. If you are suffering from an illness, ADVENTIA strongly recommends that you check with your doctor. You must always check with a healthcare professional. If you have any healthcare problem and before using any food supplement, we strongly recommend that you check with your doctor, chemist or nutritionist. Given the merely informational and orientational goals of the information on this Website, ADVENTIA will have no responsibility nor obligation for the information contained on the Website and the lack of prior consultation with a doctor, chemist or nutritionist.